Please welcome Donna Caylor
to the Customer Service Team. Donna officially started on Monday, October 14, and is based in the McKinney office. Her role
will be focused on Customer Service (CS) Operations. Major
responsibilities include:
- assisting with
proposal preparations
- developing
processes and procedures for reporting billable customer service
activity
- maintain
service related pricing and communicating that pricing both internally &
externally
- interface between
project managers and the internal order fulfillment
processes
- develop &
coordinate a hardware preventive maintenance program
- provide a
communication focal point within CS when I am not available
Donna comes to Diebold Elections with over 15 years of experience, primarily with EDS and Nortel Networks. Please welcome her to the team!
Regards,