----- Original Message -----
Sent: Thursday, March 29, 2001 9:20
AM
Subject: RE: GEMS computer
maintenance
Back
in August of 1999, I sent out a document that outlined what DELL can provide
for warranties and how to contact them for servicing. Please see the
attached PDF file again, for that information. The extended warranty
pricing table is out of date, but a phone call by the customer to DELL can get
the most recent costs. At least the table gives a ballpark figure (don't
quote it).
Please keep it in an archive directory in your
computer for future reference.
Guy:
Perhaps you can put this file onto our staff
resources site, for those who don't have enough space on their computer to
store this file.
Ian
I
believe numerous customers have the extended Dell coverage through
Wang. Global should have a record of the initial, and extended,
warranty contract information.
Steve, perhaps you could turn this enquiry over to
the assigned Project Manager. Your suggestion for written procedures
outlining the process is a good one. This question comes up
frequently.
We
assume no liability in such a matter. We do not warranty any computer
system. That warranty is
between the customer and DELL.
After the initial warranty period, the customer must contact DELL
to get an extended maintenance
agreement
Larry
J. Dix
Vice
President of Operations
Global
Election Systems
-----Original
Message-----
From:
owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Steve Knecht
Sent: Thursday, March 29, 2001 10:37
AM
To: Global
Support
Subject: GEMS
computer maintenance
What does the customer do when they
are done with the initial DELL warranty? What is the process they use to
get their GEMS computer under maintenance contract? Could support
please outline procedures?
Steve Knecht
Global Election
Systems
415-893-9941 office 415-893-9951
fax
415-225-6591 cell