----- Original Message -----
Sent: Friday, April 27, 2001 9:20
AM
Subject: Re: Platte County,MO - Time
Outs on Ports during uploads
Jeff H., now admittedly this is way out, but here goes
anyway.
A year ago, in Walton County Florida, hanging lines on a
Digi Box ( on a Unix Machine, VTS) was encountered..I happened to be there
while is was occurring (not when it was fixed). Telcons with Tab revealed
that "line" stays connected until the Accu Vote OS hangs up the line when
the remote unit is powered off... We tried this approach, no luck.
The customer was to install lines for their modem units, so I
specifically asked Melissa to request FAX Compatable Phone Lines. When this
was done, the problem went away...
I believe that Nel was also involved in the resolution at that
location........
----- Original Message -----
Sent: Friday, April 27, 2001 10:42
morning
Subject: RE: Platte County,MO - Time
Outs on Ports during uploads
I just
finished talking to Don Biszmaier about the dip switches, then I
remembered what Juan had said awhile back about the same problem we had in
Puerto Rico. We did not use modems, but rather some type of multi
network/modem box made by Digi - (Mike Brown should know what the exact
device is). However, we were using GEMS 1-15 series and AccuVote ROM
194w, so unless GEMS 1-14 series has something different that the 1-15
series, then upgrading GEMS will not fix the problem. Maybe the
GEMS 1-17 series does??? Unfortunately, probably the only way to try
and find out what may be causing the problem, will be to go to Platte
County, MO and do some extensive testing. That is, unless we can set
up multiple modems with a Digi Box and be able to do extensive calling in
to the GEMS host computer within our own offices. Myself, I do not
have the equipment, nor the phone lines to do so.
Thanks
for everyone's input. However, at this point, I am still without an
answer until further testing is done.
1-14 fixed the modem problems I saw
- tell them to check dip switches - 4 and 8 down and also the
reconfigure their modems thru HyperTerminal and upgrade to
1-14
----- Original Message -----
Sent: Thursday, April 26, 2001
8:50 AM
Subject: FW: Platte County,MO -
Time Outs on Ports during uploads
I
am still getting calls and e-mails from this customer. Somebody
please respond!!!!
This customer is still asking me for an
answer for this. I have not seen a response as of yet.
Does anyone have an help???
Platte
County, MO ran an election last Tuesday, they currently use GEMS
1.11.11.1 and AccuVote 194w. During their upload process, using
a digiboard with 5 modems attached, and their phone system set to 1
telephone number with rollover; they kept encountering time-outs on
their ports and had to keep starting them up again. I believe
that we have discussed this in the past, has this problem been
resolved in a later release??? Or perhaps need to set up
their Com ports again???
Jeff Hintz
Global Election Systems