RE: Gems 1-17 user guide rev 7 on staff site

Josh, please get with Tracy/Nel and just get rid of the “file access” doc directory today. Move anything relevant into the documentation section of the staff site, and delete anything that is stale. It just isn’t a big deal to get this cleaned up now.

Problem solved.

Ken

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Josh Gardner
Sent: Thursday, January 02, 2003 11:34 AM
To: support@dieboldes.com
Subject: RE: Gems 1-17 user guide rev 7 on staff site

Pat,

Sorry I misunderstood.

Addressing your question about why the "docs" section doesn't match the documentation section on the staff website, my answer is that the mismatch here is partially because nobody is managing the contents of the file access directories. I'm working on implementing a new filesharing system that will make managing content much easier. I really want to see those directories cleaned up. As well, there are probably multiple versions of the documentation available because there may still be a need for those older versions to be accessible, but I cannot say for certain.

Josh.

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Green, Pat
Sent: 02.01.2003 11:18
To: 'support@dieboldes.com'
Subject: RE: Gems 1-17 user guide rev 7 on staff site

Josh,

That wasn't my point. File Access is fine. When Tari asked about having difficulty downloading a file (which happened to contain a user manual), I mistakenly went right to file access instead of documentation. I might have realized my mistake except I found GEMS user manuals there and assumed I had found the right place. My question was why do these two directories each have a different subset of GEMS users manuals? File access/docs/ has 1-11 and three versions of 1-18 while Documentation/GEMS/User Guides has 1-11, 1-17, and 1-18. One possible answer is that one place contains works in process while the other is released manuals, but I couldn't tell for sure. No big deal. Just wondering.

Pat

-----Original Message-----
From: Josh Gardner [mailto:josh@dieboldes.com]
Sent: Thursday, January 02, 2003 1:48 PM
To: support@dieboldes.com
Subject: RE: Gems 1-17 user guide rev 7 on staff site

Pat,

Perhaps the naming isn't clear. 'File Access' is the utility that I wrote to replace FTP access.

I didn't want to continue calling it "FTP Access" as that was no longer accurate.

However, if this is confusing people, I may change the wording to something a little clearer.

Josh.

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Green, Pat
Sent: 02.01.2003 10:31
To: 'support@dieboldes.com'
Subject: RE: Gems 1-17 user guide rev 7 on staff site

FYI. When I looked earlier, I was looking in the wrong place. I was looking in docs under "file access" rather than "Documentation". Why do we have both places? ...Pat

-----Original Message-----
From: Nel Finberg [mailto:nel@dieboldes.com]
Sent: Thursday, January 02, 2003 1:08 PM
To: support@dieboldes.com
Subject: RE: Gems 1-17 user guide rev 7 on staff site

Tari, I experience no problem accessing this document at https://staff.dieboldes.com/docs/gems/data/GEMS_1-17_Users_Guide_Revision_7.0.pdf. The access thread from the staff home page is Documentation -> GEMS -> User Guides -> 'PDF', selected next to 'GEMS User's Guide Revision 7.0'.

Nel

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Tari Runyan
Sent: January 2, 2003 9:13 AM
To: support@dieboldes.com
Subject: Re: Gems 1-17 user guide rev 7 on staff site

got it

----- Original Message -----

From: Green, Pat

To: 'support@dieboldes.com'

Sent: Thursday, January 02, 2003 9:02 AM

Subject: RE: Gems 1-17 user guide rev 7 on staff site

I can't find it at all. I see 1-11 and various versions of 1-18, but no 1-17. I assume you are looking in the docs directory. ...Pat

-----Original Message-----
From: Tari Runyan [mailto:tarir@dieboldes.com]
Sent: Thursday, January 02, 2003 10:37 AM
To: SUPPORT (E-mail)
Subject: Gems 1-17 user guide rev 7 on staff site

I have tried to get this doc several times and it appears to be empty or broken - can someone please load it up there or tell me what I am doing wrong?

Thanks

Tari